What to look for in a VoIP distributor

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What to look for in a VoIP distributor

With a quick Google search, numerous VoIP distributors instantly appear. The problem is knowing whether they will meet your business’s needs. To attract consumers, these professionals throw around superlatives such as ‘the best’ or ‘world-class’ — but that doesn’t always mean they are. Before committing to a distributor, here are some things you should take into consideration:

Highly-trained technical support
A good VoIP distributor will provide technical support both before and after the sale. But a great VoIP distributor will offer highly skilled, well-trained, and certified support. Make sure your distributor’s IT team has been trained on the latest advances in VoIP technology and has obtained the appropriate certifications.

Provisioning capabilities
Provisioning means providing service to the user. This includes the hardware, wiring, transmitting the voice and data, and especially the final configuration. It can also refer to configuring the hardware and software in order to provide service. In other words, when a device is provisioned, it works. Ask your potential distributor how many stations and ports they have available, and whether or not they offer custom provisioning packages.

API services
Check whether your VoIP distributor offers Advanced API services. Short for Application Program Interface, an API is a set of routines, protocols, and tools for building software applications that specify how software components should interact. It helps streamline your ordering process and ensures your hardware will arrive correctly provisioned on your service platform.

Training programs
Before committing to any VoIP distributor, be sure to check their educational resources. How often do they offer webinars on new products? Do they provide training and educational material on their websites and product portals? Also, check whether your VoIP distributor will create custom training materials for you and your customers.

Remember, a VoIP distributor that offers a complete suite of telephony services helps you overcome your business’s phone service obstacles and lets you better serve your customers.

For more information, don’t hesitate to get in touch with us.

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SundogIT
Established in 1989, Sundog has served as an IT Provider for many organizations in the Beloit, Chicago, DeKalb, and Rockford area. At our core, our job is to make sure that our client’s IT systems and infrastructure continue running at a high level, enabling them to focus on their business, and not IT related issues. We take pride in our ability to make a huge impact within our client’s organizations by implementing technologies they can leverage for the success of their organization. What drives our desire and happiness in what we do every day is working with a wonderful team and working in an industry that is constantly changing and full of exciting technology. We look forward to the years to come!