Xfinity Store to Open in DeKalb


Comcast announced today that an Xfinity Store will open in DeKalb, in the suite of offices across from Aldi’s at 2565 Sycamore Road in June.  The new store will give visitors hands-on experience with Xfinity’s range of products and services, from cable TVhigh-speed Internet and the company’s mobile phone service, Xfinity Mobile, to the home security platform, Xfinity Home.

The store will feature iPads and other mobile devices visitors can use to explore Xfinity’s Android and iOS apps.  Apps range from: Xfinity Stream, which allows customers to watch live TV anywhere at home over WiFi, watch up to 200 live channels outside their homes, stream up to 40,000 On Demand choices on-the-go and download movies and TV shows; and Xfinity WiFi, which allows customers to search for locations of the network’s more than 18 million hotspots across the country and more than 1.7 million in the region; to xFi, which allows high-speed Internet customers to personalize and control their home networks.

“The stores are awesome places to visit and learn more about Xfinity products and services from the trained store staff,” said John Crowley, Comcast’s Greater Chicago Region senior vice president.  “Visitors are welcome to come in and experience our products and services like they would at home.”

“We’re pleased that there will be an expanded Xfinity retail presence in DeKalb,” said DeKalb Mayor Jerry Smith. “Comcast has had a significant presence in DeKalb for several years, including its service center, warehouse and technical operations facility on Sycamore Road.  The new Xfinity Store should provide an even better customer experience.”

Service center operations will move from the current location at 1430 Sycamore Road and expand in the new Xfinity Store.  Customers will be able to do anything at the new store that they could do at the service center location, and more.  Along with product and service demos, customers will be able to pay bills, pick up and return equipment and get assistance from trained, knowledgeable sales and service consultants.  Comcast will continue to occupy the building at 1430 Sycamore, which houses around 30 technical operations and warehouse employees.

Store hours will be Mondays through Saturdays from 10 a.m. to 8 p.m. and Sundays from 12 to 5 p.m. For more information, call 1-(800)-XFINITY or visit


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