Effective January 1, 2021, the City of DeKalb and the DeKalb Urbanized Area paratransit and deviated flex route services will be operated by Transdev Services Inc. (Transdev). The existing door-to-door paratransit services, non-emergency medical transportation (formerly MedVAC), and the Route 21 to Sycamore will all remain active. The City of DeKalb, Voluntary Action Center of Nothern Illinois and Transdev Services Inc. have released periodic updates to the public regarding the transition including frequently asked questions and eligibility standards. These communication pieces and additional information can be found at the City of DeKalb Public Transit website.
Community members that have questions about the paratransit provider transition or want to learn more about any of the public transportation services available can contact the City of DeKalb Transit Manager, Marcus Cox, at 815-748-2370 or by email at firstname.lastname@example.org.